Last updated: 10/29/2025
Florin Munteanu Emil PFA is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested for LeadRQ Pro subscriptions and services.
LeadRQ offers 50 free API requests to all new users. These free API requests are provided at no cost and are not eligible for refund as no payment was made.
LeadRQ Pro subscriptions ($499/month for 10,000 API requests) are eligible for refund under the following circumstances: • Subscription cancelled within 7 days of initial purchase
• Technical issues preventing the use of the service for more than 48 hours
• Billing errors or duplicate charges
• Service unavailability for extended periods (more than 24 hours)
• Unauthorized charges or fraudulent transactions
Please note the following limitations on credit refunds: • Only unused credits are eligible for refund
• Credits that have been consumed through searches cannot be refunded
• Partial refunds may apply if some credits have been used
• Promotional or bonus credits are not eligible for refund
• Refunds are limited to the original payment method
To request a refund for your unused credits: • Contact our support team through the application support channels
• Provide your account details and reason for the refund request
• Include your purchase receipt or transaction ID if available
• Our team will review your request within 2-3 business days
• Approved refunds will be processed within 5-10 business days
Refund processing times depend on your original payment method: • Credit card refunds: 3-5 business days
• Bank transfers: 5-10 business days
• Digital wallets: 1-3 business days
Note: Processing times may vary based on your bank or payment provider's policies.
Refunds are calculated based on the original purchase price and the number of unused credits: • Full refund: If no credits have been used from the purchase
• Partial refund: Prorated amount based on unused credits only
• Administrative fees may apply for processing refunds after 14 days
• Volume discounts will be recalculated if applicable
Refunds may be denied in the following cases: • Violation of our Terms of Service
• Fraudulent activity or chargebacks
• Abuse of the refund policy
• Credits purchased more than 30 days ago
• Account suspension or termination due to policy violations
If you disagree with our refund decision: • You may appeal the decision within 7 days of notification
• Provide additional documentation to support your case
• We will conduct a secondary review of your request
• Final decisions will be communicated within 5 business days
For refund requests or questions about this policy: • Use the support channels provided in the application
• Include "Refund Request" in your message subject
• Provide detailed information about your request
• Our support team will respond within 24-48 hours
This Refund Policy may be updated from time to time. Material changes will be communicated to users at least 30 days in advance. Continued use of the service after policy changes constitutes acceptance of the updated terms.
This Refund Policy is governed by the laws of Romania and is subject to the exclusive jurisdiction of Romanian courts. Any disputes related to refunds will be handled in accordance with Romanian consumer protection laws.